Virtual FAQ

What does “hybrid format” mean?

The joint MUTEK.JP+MX Festival will be held in hybrid format this year, i.e. with physical activities, as well as a joint virtual program online via the virtual.mutek.org platform.

Do I have to pay?

To access the full virtual experience we ask for a contribution of $10 USD when entering the rooms at virtual.mutek.org. If you wish to support our activities further feel free to add a donation to your ticket purchase anytime while on the virtual festival platform. The pass will also grant you access to the archive of all artistic performances on-demand from December 16, 2020 until January 1, 2021.

Important note: after December 13 it won't be possible to buy any passes to view the festival's performances archive.

Why make a donation?

In the preparation for this joint hybrid festival we were considering how to establish a sustainable model that is rooted in renewing the appreciation and valuation for creative practice to the benefit of our ecosystem of artists, technicians, freelancers, and cultural organizations. At the same time we wanted to keep the festival accessible to a wide range of people from all around the world. That is why we decided on a mandatory contribution. $10 USD can be a lot for some, for others it might be a more manageable amount. By providing the option for donations we want to keep the door open for people who wish to further support our activities, in order to enable us and our communities to continue providing a space for artistic creation and exploration.

Do you have a Code of Conduct?

Yes, you can consult it at the end of this page.

How do I attend the online festival?

To attend the rooms of this immersive experience, make sure to purchase your festival pass when entering the virtual festival platform (virtual.mutek.org). The Virtual Pass is priced at 10$ USD and give you access to all of the virtual festival content.

How do I know who’s performing and when?

For all the information on virtual show times, please consult our Program by day, room, and artist, with a dynamic schedule aligned to the user's local time. Times are subject to slight adjustments as these are live performance recordings, so we invite you to check back for the latest updates. You can check the weekly schedule here:

Weekly Schedule

For how long will the content be available online?

The online platform opens:

Tuesday, December 8 at 20h Mexico (GMT-6).

Tuesday, December 8 at 21h Montréal (GMT-5).

Wednesday, December 9 at 10h Tokyo (GMT+9).

Live program will be streamed between Wednesday, December 9 and Sunday, December 13, 2020. To make listening easier, each performance is premiered and then replayed according to Asian, European/African and American time zones. The archive of the entire festival will then be accessible for pass holders on-demand from December 16, 2020 until January 1, 2021.

What can I expect from the online festival platform?

The platform offers an immersive experience where you can explore:

  • 3 virtual stages with over 35 performances
  • An interactive Gallery with over 20 VR, IA, video and audio artworks
  • A Listening Room of MUTEK.MX+JP archives from the past 17 years.
  • One chat space per stage.

Do I need a specific bandwidth or internet connection to access the platform in the best conditions?

The festival platform is optimized for everyone, on computer and mobile, via any type of internet browser.

What if I have questions about the virtual platform?

For any questions, please fill out the form on our ‘Contact’ page and specify the nature of your request. Our team will get back to you as soon as possible.

For more info: tokyo.mutek.org / mexico.mutek.org

General basic rules for all online users

MUTEK has a zero tolerance policy when it comes to discrimination. This includes any discrimination based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, or conviction for an offence for which a pardon has been granted or in respect of which a record suspension has been ordered.

Harassment is not tolerated.

Any form of cyber-bullying, harassment, or verbal or written violence is strictly against our code of conduct and should be reported to support@mutek.org immediately, along with some screenshots.

Respect the rights of your fellow festival-goers.

In general, if someone asks you to stop talking about something, the best and most polite course of action is to stop. Insults, extreme profanity, abuse, or any similar behaviour on these forums or on the chat are forbidden and could result in a ban.

Respect the identities of your fellow festival-goers.

MUTEK is dedicated to inclusivity and gender equality. As such, we invite you to mention your preferred pronoun (he/him, she/her, they/them etc.) if you wish, respect the personal pronouns of others, and try not to assume you know the gender of the people you are speaking to.

Respect the expression of your fellow festival-goers.

Our chat rooms are multilingual. Our audience speaks multiple languages, and has diverse abilities and neurodiversities; all this in the virtual space, where we often experience a time delay. Let’s respect where everyone is coming from and how they communicate.

Be mindful of what you say.

What you see as a joke may be hurtful to other people.

Do not type in all caps.

It is the internet equivalent of yelling at people!

Do not troll.

Please do not post for the sole purpose of angering other members or intentionally causing negative reactions. It will be a moderator’s subjective call whether a series of posts is perceived as trolling.

Individual cases not covered here, and the decision-making authority.

Our moderators offer their time to create enjoyable discussions for all. Please respect them in their role! They will refer any questionable interaction to MUTEK staff to ensure the safety of all users in the virtual space. The ultimate decision lies with MUTEK team members.