- Preschool children are not permitted to enter the venue.
- 18 years and over are permitted to enter Spotify O-East.
- 20 years and over are permitted to enter WOMB, which hosts late-night events.
- U25 (discounted tickets for under 25s) customers will be subject to an ID check at the venue. Please bring photo identification to the venue.
- Door opening and performance times may be subject to change.
- Refunds will not be granted after ticket purchase, except in the event that the performance on the date and time indicated is canceled due to weather or force majeure.
- In the event that a program is canceled due to weather or force majeure, tickets will be refunded only within the specified period and in accordance with prescribed procedures.
- Tickets will not be reissued for any reason, including damage, loss, or forgetting your ticket on the day of the performance.
- Transfer to a third party, resale for profit, or auctioning of tickets is prohibited.
Request to all participants
- Early arrival is recommended as the venues will get very crowded before the performances start.
- Guests are responsible for managing their own personal effects.
- Issues between guests inside or outside the venue must be resolved between the parties concerned.
- The organizer will not be liable for any accident or trouble caused by failure to follow instructions and precautions.
- Controlled exit may be enforced after the performance to avoid congestion when exiting the venue. Thank you for your cooperation.
- All guests are requested to follow the guidance of venue staff.